Terms and Conditions
1. GENERAL
1.1. The owner of the online store proaora.eu (hereinafter referred to as the “Online Store”) is Magusaekspert OÜ reg.12388908.
1.2. These terms and conditions govern the legal relationships between Magusaekspert OÜ (the "Seller") and the person who has made a purchase (the "Buyer") in the Online Store.
1.3. In addition to these terms and conditions, the legal relationships that arise in connection with the distribution of products through the Online Store are regulated by the laws of the Republic of Estonia.
1.4. The Seller may amend the Online Store’s terms and conditions, as well as the prices of products and services. Such amendments will be announced in the Online Store environment. The transaction terms and prices applicable at the time of purchase shall apply to each transaction.
1.5. Product selection, prices, and discounts may differ from the selection, prices, and discounts in the Seller’s physical stores.
2. PRICE
2.1. Information on products is provided in the Online Store directly next to the products and includes the current VAT rate of 22% in Estonia.
2.2. Product prices are displayed in the Online Store. Additional delivery fees will apply unless otherwise specified. The delivery fee depends on the Buyer’s location and the delivery method chosen. Delivery fees are shown to the Buyer at checkout.
2.3. The Online Store reserves the right to withdraw from the sales transaction and reclaim the product if, due to a mistake, the product’s price has been marked significantly below the market price.
3. ORDER PLACEMENT
3.1. To order a product, add it to the shopping cart. To complete the order, fill in the required information fields and choose a preferred delivery method.
3.2. Products and quantities in the cart can be modified or removed until payment is made.
3.3. At checkout, the final price will be displayed, which can be paid via bank link or another payment method.
3.4. The agreement becomes effective upon receipt of the payment in the Online Store’s account.
3.5. The Seller will send an order confirmation to the Buyer’s email address. If the email is not found in the inbox, please check the spam folder.
3.6. The Seller reserves the right to withdraw from the agreement if the ordered product is unavailable due to stock shortage or for any other reason. The Seller will notify the Buyer as soon as possible and will refund the full amount (including delivery costs) within 14 days from the notification.
4. PAYMENT
4.1. Orders in the Online Store are paid in advance (100%).
4.2. Payments can be made via Estonian bank.
4.3. Payment is made outside the e-store in a secure environment. The Seller does not have access to the Buyer’s banking or credit card information.
5. DELIVERY
5.1. The Online Store provides international shipping for its products.
5.2. Products are delivered according to the method chosen by the Buyer in the Online Store.
5.3. Delivery fees are borne by the Buyer and are displayed next to the chosen delivery method.
5.4. The Seller dispatches orders on business days and no later than five working days after order confirmation. In exceptional cases, delivery may take up to 45 calendar days, which applies to custom orders.
6. RIGHT OF WITHDRAWAL, PRODUCT RETURNS AND EXCHANGES
6.1. The Buyer has the right to withdraw from the transaction within 14 calendar days by submitting a written withdrawal form, available on the e-Commerce Union’s website, containing the following information:
- Full name
- Contact phone
- Email address
- Bank account details
- Date of order placement
- Date of product receipt
- Name of product being returned
- Purchase invoice number
- Reason for return
6.2. The withdrawal form must be sent by email to info@proaora.eu or by post to Väike-Kaare tee 35, Viimsi, within 14 calendar days of receiving the product. The Seller will confirm receipt of the withdrawal notice by email.
6.3. The returned product must include all purchase documentation. Labels and items attached to protect the product’s condition must remain in place.
7. RIGHT TO FILE A CLAIM
7.1. The Seller is liable for any product defects that exist at the time of delivery or that appear within two years of delivery, presuming that defects appearing within the first six months were present at the time of delivery. The Seller is not liable for damages incurred after product delivery.
7.2. If a product does not comply with the requirements or has defects, the Buyer must notify the Seller within two months of becoming aware of the defect by email at info@proaora.eu.
7.3. The Buyer has the right to demand repair or replacement of the product at the Seller’s expense if the product has defects or does not meet the requirements.
8. PROCESSING OF PERSONAL DATA
8.1. The responsible processor of personal data is Magusaekspert OÜ reg. no 12388908.
8.2. Personal data processing complies with Estonian and European Union legislation.
8.3. The Seller collects personal data including name, phone number, address, email, and bank details, solely for processing orders and delivering products.
8.4. Personal data provided to the responsible processor is protected and treated as confidential.